28 July 2011

Exchange 2010 publishing with TMG troubleshooting tool

#TMG - #Exchange

Troubleshooting a TMG published Exchange 2010 environment can be a tricky task especially if you are trying to get multiple devices to sync up.  Fortunately there is help.  The Microsoft Remote Connectivity Analyzer.

https://www.testexchangeconnectivity.com/  This site enables you to test the various connectivity scenarios that may be encountered.

The testing procedure is quite simple.

Step 1 Browse to the Site
Select the test you want to perform.  This can be one of:

Microsoft Exchange ActiveSync Connectivity Tests 

  • Exchange ActiveSync 
  • Exchange ActiveSync Autodiscover  

Microsoft Exchange Web Services Connectivity Tests 

  • Synchronization, Notification, Availability, and Automatic Replies (OOF) 
  • Service Account Access (Developers)  

Microsoft Office Outlook Connectivity Tests 

  • Outlook Anywhere (RPC over HTTP) 
  • Outlook Autodiscover  

Internet E-Mail Tests 

  • Inbound SMTP E-Mail 
  • Outbound SMTP E-Mail  

Step 2 Provide the relevant test criteria

Note the following :  I understand that I must use the credentials of a working account from my Exchange domain to be able to test connectivity to it remotely. I also acknowledge that I am responsible for the management and security of this account.

You are providing the test credentials for an active account.  Use a test account or change the password after completing the test.

Step 3 Evaluate the Results

It is actually surprising to see how many steps there are in the process.  It will let you know where things succeed and where they fail.  The further information link supplied also returned very relevant useful information to resolve the issue highlighted.

If you get the clean bill of health form the test you know that your TMG and Exchange infrastructure is functioning correctly and you can thus focus on the other problem areas.

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